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Our Approach
IIC-Award-2025-Gold-RGB

In 2024, we achieved the highest-ranking Gold accreditation in our first year taking part in the industry-wide recognised assessment, Investor in Customers. This award is based on feedback from both our clients and members of our team, highlighting our dedication to providing excellent customer service, experience, and expertise, as well as continued employee satisfaction.  

Collaborating with Pennington Choices provides our clients with full assurance that they are doing their utmost to ensure the safety of their properties and the security of knowing we are on hand to provide continuous support. Our wide-ranging specialists provide best-in-class support across a range of areas, making us a trusted, all-in-one resource for all your property needs. 

We have

  An exceptional understanding of client needs 

  Experienced and accredited experts 

  Strong working relationships with clients and staff 

  Consistently demonstrated client loyalty 

We are

   Supportive and personable  

   Knowledgeable and proactive

   Engaged and collaborative 

   Communicative and transparent 

Our people

Our Story 

Now in our 26th year, Pennington Choices was created to provide services and outstanding customer experience to the social housing sector across the UK. We began our journey to help create safer environments for people and buildings.  

We have worked with more than 900 public and private sector organisations across social housing, NHS, education, and rail. Our demonstrable track record and client loyalty prove we deliver on our promises, on time, and with quality. 

In September 2025 Pennington Choices joined the Mears Group, building a best-in-class compliance offer. Mears is a leading provider of services to the housing sector, providing a range of services to individuals within their homes. It manages and maintains around 450,000 homes across the UK.

Mission, Vision and Values

Our company brand is an integral part of how we operate, and we are dedicated to upholding our standards with every client we work with. It is important to us that new staff share our sense of purpose for the organisation, which is captured in our mission, vision, and values. 

Our Mission

Our Mission

Your exceptional trusted expert

Our Vision

Our Vision

To be the UK’s leading property consultants and surveyors, delivering ethical and sustainable solutions.

Our Values

Our Values

We are collaborative, respectful, and brave

Meet our Team

Pennington Choices is led by a highly experienced management team of property and surveying professionals, each bringing a background of specialised in-depth expertise to the organisation. 

 

Meet our team

Environment & Sustainability

As part of our commitment to a sustainable future, we are:
  • Reducing the amount of print leafleting in favour of digitalisation
  • Recycling batteries, printer cartridges, and cardboard
  • Using recycled note pads across our offices
  • Encouraging all employees to think before they print
  • Helping employees to shop locally for lunches
View our 'Carbon Reduction Plan' here

Our Social Values

At Pennington Choices, we care about making a positive change in our community. Social value remains at the forefront of our practices and is reflected in our daily activities. By supporting local food banks and charities as well as promoting skills and employment opportunities in the areas we work in, we are dedicated to making a lasting social difference.  

 

Social Value and Responsibility

Accreditations and Memberships

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