Speak to an Expert

Do you have the assurance that your approach to damp, mould, and condensation is robust?

Our team of expert consultants can support and guide you to ensure that you have a robust approach to dealing with these issues, for full assurance that you are keeping your tenants and your properties safe.  

From complying with government direction, HHSRS, and requirements under damp and mould legislation, to taking the action to treat damp and mould symptoms and root causes, we are here to help you keep your residents safe. This includes ensuring that your data is validated, your policies and procedures are fit for purpose, and your teams are fully trained at all levels. 

Damp and Mould Policies and Procedures

Explore our Damp and Mould Services

4 Damp and Mould Health Checks

Get bespoke damp and mould health checks which will review your current approach to identifying and addressing damp, mould, and condensation.
Find out more

9 Data Validation 

Ensure your records are optimally stored through a review of your data relating to damp, mould, and condensation within your properties.

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3Damp and Mould Policy, Procedures 
          and Process Maps

Review your existing policies and procedures regarding the management and prevention of damp and mould within your properties.
Find out more


10 Training Courses

Bespoke training addressing specific aspects of your approach to ensure your staff, at all levels, understand the implications of damp and mould, including HHSRS and Disrepair.

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Damp and Mould Health Checks 

Our bespoke health checks review your current approach to identifying and addressing damp, mould, and condensation, and can be tailored to meet your organisation's unique needs and requirements. 

You will receive a clear roadmap for transforming into an assurance-driven organisation with robust processes in place that will effectively and efficiently keeps your tenants safe.

A proactive approach to identifying hot spot areas, key risks, and potential blind spots will be considered within your health check, such as stock condition surveys and inspections, using data to provide insight and prioritise risk, or through tenant service requests and complaints.

Through our Key Lines of Enquiry (KLOEs), we will consider and review your strategies, policies, and procedures which have touch points for damp and mould; roles and responsibilities; competencies; management of programmes; root cause analysis; wider management activities; record keeping and data management; reporting; auditing; and tenant communications.  


•  Damp and Mould Health Check
Your damp and mould health check will focus on your approach to identifying and dealing with damp and mould. This health check will assess and provide assurance on your compliance with your legal and regulatory duties, as well as your approach to customer care.

•  Repairs and Maintenance Health Check
We understand the mounting pressure to save money and improve efficiency, which is why this health check will help you drive financial savings and operational efficiencies by understanding your current position and the road ahead. This health check will help ensure that the services you provide are the best and most suitable for your organisation, with consideration of your performance in the context of value for money. 

•  Decent Homes Standard/HHSRS Health Check
This health check includes evaluating your compliance with the Decent Homes Standard, ensuring your homes are free from HHSRS category 1 hazards, and following specific directions from the Housing Ombudsman and Regulator of Social Housing.

Damp and Mould Policies and Procedures

Damp and Mould Policy, Procedures and Process Maps 

Ensuring that your policies are effective and up to date is crucial for maintaining a healthy and safe living environment for your tenants. 

Our expert team will review your existing policies and procedures regarding the management and prevention of damp and mould within your properties. 

Our team is also ready to support you in strengthening specific aspects of your existing policies and procedures. Whether it's providing guidance on best practices or suggesting improvements, our team will work closely with you to ensure that your policies are comprehensive and robust. If you need to start from scratch, we offer our expertise in helping you develop new, purposeful policies and procedures that are tailored to your specific needs.

Data Validation 

To ensure that your records are optimally stored, the potential sources of data that you hold relating to damp, mould, and condensation within your properties will be reviewed.  

Validation will be given if you have records to evidence that you have addressed the problem, with a further review being given to assess how you keep your records and data up to date. 

You will receive recommendations if this is an area that you need to strengthen, so that your tenants, your board, and regulators are provided with full assurance.


Damp and Mould Data Management
Damp and Mould training

Training Courses

Whether it be for your frontline customer-facing teams, executive and senior teams, board members, or those who are delivering asset management and repairs, your organisation will be provided with tailored training across several interrelated areas. 

Our teams can design bespoke training to address specific aspects of your approach to ensure they understand the implications of damp and mould for both your tenants and your organisation, covering how best to keep everyone safe. Our standard training courses include:

Need a Damp and Mould Survey?

Our team of qualified surveyors conduct damp and mould surveys through a non-invasive investigation of your property, to identify whether your building poses a potential health risk if damp and mould are present. We will then specify the remedial action required to address the risk and improve safety.  Take a look at our three tier's of Damp and Mould Surveys below. 

Damp and Mould Guidance

Landlords guide to damp, mould and condensation - cover image - webp
eBook 9 minutes
Landlord's Guide to Damp, Mould and Condensation
Discover the best methods of addressing damp, mould, and condensation to ensure compliance and safety within your buildings.
Setpember 2023
Damp and Mould Self-Assessment eBook cover image
eBook 9 mins
Damp and Mould Self-Assessment
Our FREE Damp and Mould Self-Assessment is here to help you identify gaps in your damp and mould compliance.
September 2023
Webinar - link preview images - AUG 2023  Damp and Mould
On-demand 1 hour
On-Demand Webinar : Damp and Mould: Lessons Learnt
Hear our panel of experts dive deep into what other organisations are currently doing to address their damp, mould, and condensation issues.
September 2023

Damp and Mould Health Check

Wrekin Housing Group commissioned Pennington Choices to undertake a health check of their approach to identifying and dealing with damp and mould.

“As one of the largest social housing providers in the West Midlands, it was crucial for us at Wrekin Housing Group to comply with all legal and regulatory duties while providing excellent care to our customers. Pennington Choices conducted a comprehensive Damp and Mould Health Check of our processes and identified missing governance elements, providing thorough recommendations that improved our approach to damp and mould management. Pennington Choices displayed exceptional professionalism, adhered to timelines, and helped us ensure compliance and delivering outstanding services. We are immensely satisfied with Pennington Choices and highly recommend them for asset management enhancement.”
- Head of Property at The Wrekin Housing Group

Read more

Damp, Mould, and Condensation FAQs

What causes damp and mould?

What causes damp and mould?
Damp issues can have various underlying causes, such as leaks, rising damp, and penetrating damp. As a result, mould is a symptom of persistent dampness not being treated. Condensation occurs from too much moisture in the air, and can arise from poor ventilation or inadequate insulation. 

To pinpoint the root of the problem and make it easier for you to implement the necessary solutions, a damp and mould survey can be undertaken. [link to surveys]


What actions can landlords take to address damp and mould?

What actions can landlords take to address damp and mould? 

Landlords can improve ventilation and insulation, repair any plumbing issues, ensure regular property maintenance, maintain clear communication with tenants, provide appropriate and supportive tailored advice to tenants, and arrange for necessary remedial works to be ordered without delay.

To address damp and mould promptly and keep tenants safe, landlords can arrange for a professional damp and mould survey to identify the exact cause of the problem and subsequently treat the issue. 

The above is not exhaustive, for more information on the specific actions you can take for your unique needs, please get in touch.

What are your legal obligations?

What are your legal obligations? 
If you are a landlord or Registered Provider, you will have legal and regulatory requirements for property condition under:

  • Landlord and Tenant Act 1985, as amended by Homes (Fitness for Human Habitation) Act 2018
  • Housing Act 2004
  • Decent Homes Standard
  • Regulator of Social Housing Consumer Standard: Home Standard
  • Social Housing Regulation Act (Awaab's Law)