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    The new consumer regulation regime is here

    As of 1st April 2024, the Regulator of Social Housing has implemented a new consumer regulation regime, introducing a proactive approach to landlord inspections and an updated set of consumer standards. The new regime aims to put requirements in place to keep tenants safe in their homes, give them a voice, and respond promptly to address problems. 

    Ensuring you understand the latest updates is crucial for making sure you are complying with the standards, for preparing for inspections and, most importantly, keeping your tenants safe. We’re here to help you navigate the new regulations and standards as well as identifying your next steps with upcoming landlord inspections and tenant satisfaction measures data returns.  

    Speak with one of our experts who can assist you in understanding and managing the new regime. 

     

    Get in touch

    The new consumer standards 

    The new consumer standards are now in place for all registered social landlords, including local authorities, to ensure tenant’ s homes are safe, of a decent standard, and that they have the opportunity to shape the services they receive. A significant change is that landlord inspections will be conducted according to these standards, meaning it is crucial for you to be able to demonstrate compliance now in preparation for your inspection. 

    Economic Standards

    •  Governance and Financial Viability Standard
    •  Value for Money Standard
    •  Rent Standard

    Consumer Standards

    •  Safety and Quality Standards
    •  Transparency, Influence and Accountability Standard
    •  Neighbourhood and Community Standard
    •  Tenancy Standard
    •  Competence and Conduct Standard

    Read more how the updates will impact your organisation and how to stay compliant here

    Explore how we can help

    16 Self-Assessment
    A baseline review of your approach to assess where you are and to highlight gaps or areas for improvement. This will provide a structured approach to adhering to the new standards.

    16Consumer Standards Health Check
    Providing assurance that you are currently meeting the necessary standards and can demonstrate this, with a clear roadmap for your next steps.e th
    is.

    16Mock Inspection
    A review of your compliance with the consumer standards, including interviews with key stakeholders to help you prepare for the upcoming landlord inspection. 

    16Policy Review
    A thorough evaluation of your current policy to ensure it demonstrates the measures you are taking to keep tenants safe and meet the new consumer standards.


    16Training Courses
    Explore expert-led training sessions designed to provide a comprehensive understanding of the new legislation and guidance on compliance in an engaging and accessible format. 


      

    On-Demand Webinar

    Regulator of Social Housing’s Updates on the Competence and Conduct Standard and STAIRs

    Recorded Live on Wednesday 21st October 2026

    Join our experts and Angela Holden from the Regulator of Social Housing for practical guidance on preparing your organisation for the Competence and Conduct Standard and Social Tenant Access to Information Requirements (STAIRs), taking effect from October 2026.

    Watch now Find out more

    Complete the form to watch now!

    Our Guidance

    Your Guide to the New Consumer Regulation Regime - Cover image
    eBook 15 minutes
    Discover everything you need to know about the Regulator of Social Housing’s new consumer regulation regime and revised standards to maintain compliance and prepare for your landlord inspections in our guide.
    Download now
    Consumer regulation checklist - cover image
    Checklist
    Do you know what the new consumer standards mean for your organisation?
    Use our checklist to assess and identify any gaps within your approach to the Regulator of Social Housing’s new regime.
    Download now
    Consumer Regulations Q and As
    Blog 3 mins
    Consumer Regulation: Your questions answered
    We answered the top consumer regulation questions from our webinar to ensure compliance with the new regime.
    Read now

    Speak to a consumer regulation expert  

    Unsure how to start your consumer regulation journey? Our experts are on hand to help you navigate the complexities of the new consumer regulations.  

    Get in touch

    Helping you navigate your consumer regulation journey

    • Helping guide you through this journey and the latest legislative developments with our range of bespoke services tailored specifically to your organisation’s needs, from mock inspections and consumer regulation health checks to training courses and information sessions.
    • Providing you with first-hand knowledge from the consumer regulation pilot inspections to share lessons learnt and best practics going into the new regime.
    • Sharing a comprehensive breakdown of the new regulations, outlining what they mean for your organisation and your next steps to ensure compliance.
    Get in touch