Social housing
We offer specialist consultancy and support services to help social landlords of all types to excel in managing and maintaining their housing stock and providing an excellent service to their customers.
What makes us different is that our senior people have sat where you're sitting now - in senior roles within social housing organisations with too many challenges and not enough resources to tackle all of them. Whatever the problem, one of our team will have seen it before!
Our services come in ‘packages' to suit you - whether it's advice, delivery of a consultancy project, provision of a skilled and experienced interim manager, supporting key people with mentoring and training or working with the governing body.
Our past experience is substantial and diverse - so if there's something that you're interested in that's not in the summary of our services below, please contact us to discuss your specific requirements:
Service reviews and improvement
- Carrying out short notice Best Value mock inspections of landlord services
- Providing detailed assessment reports with continuous improvement recommendations
- Benchmarking and evaluating performance
- Identifying sector best practice
- Developing detailed service improvement plans
- Project managing service improvements
Policy reviews and development
- Reviewing and revising current policies
- Developing new policies tailored to individual needs and reflecting best practice
- Advising on landlords' legal and regulatory obligations
- Engaging tenants and employees on policy issues
- Training and implementing policies
- Process mapping, and designing new systems and procedures
- Training and implementing new or revised procedures
Training and organisational development
- Evaluating organisational effectiveness and efficiency
- Carrying out skills audits
- Producing new staffing models
- Carrying out employee consultation
- Implementing organisational change including recruitment and training
- Mentoring managers and staff
- Governance reviews and board development
- Responding to the Regulatory environment
Housing Management Practice
- Voids and lettings, including choice based lettings
- Rent arrears management
- ASB
- Neighbourhood management
- Service charge matters
- Estate management, including environmental services
