Social housing

For social housing we provide services including:

Managing and delivering responsive repairs 

• Reviewing services based on Best Value principles and best practice
• Developing and implementing service improvement plans
• Carrying out Value for Money and efficiency assessments
• Process mapping and design
• Implementing quality assurance and performance management
• Providing interim management- client and DSO side
• Engaging with customers

 Decent Homes and investment programmes

• Carrying out and validating stock condition surveys
• Developing housing investment programmes
• Programme costing and budgets
• Procuring contractors
• Implementing investment programmes
• Performance and quality management

Maintenance and repair strategies 

• Reviewing and developing maintenance policies
• Developing investment strategies
• Introducing effective quality assurance strategies
• Developing and implementing service improvement plans
• Developing and implementing health and safety policies

Procurement and contract management

• Developing procurement strategies
• Carrying out VFM option appraisals
• Procuring contracts including through EU compliance
• Carrying out technical assessments of tenders
• Introducing partnering agreements
• Designing quality assurance and contract supervision systems
• Carrying out major contract reviews 

Quality assurance and performance management 

• Reviewing contractor and service performance
• Designing and implementing effective quality assurance systems
• Introducing contractor performance management systems
• Benchmarking performance, costs and quality
• Carrying out third party quality audits
• Carrying out customer satisfaction surveys and workshops